This Privacy Policy explains how Jawab ("Jawab", "we", "us", or "our") collects, uses, shares, and protects information when you use the Jawab mobile application and related services (together, the "Service"). By creating an account or otherwise using the Service, you agree to the practices described in this policy.
We collect information you provide directly, information generated by your use of the app, and information from third-party sign-in providers.
We use the information we collect to:
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:
We use push notifications (via Firebase Cloud Messaging and your device's notification system) to alert you about relevant activity, such as new answers, replies, or updates from communities you follow. You can disable push notifications at any time from your device's system settings or, where available, from within the app's settings.
Jawab may offer optional paid subscription plans. When you subscribe, payment is handled through a secure third-party payment page. We receive and store confirmation of your subscription status and a record of your payment history to manage your account, but we do not collect or store your full payment card details.
We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain certain information to comply with legal, tax, security, or accounting obligations, or to resolve disputes.
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted storage of authentication tokens on your device and secure transmission of data between the app and our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have rights regarding your personal information, including the right to:
To exercise any of these rights, contact us using the details in the Contact us section below. We may need to verify your identity before fulfilling certain requests.
The Service is not directed to children under the age of 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
Your information may be transferred to, stored, and processed in countries other than the one in which you live. Where required, we take steps to ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date at the top of this page and, where changes are material, provide additional notice (such as an in-app notification).
You can delete your Jawab account directly from the app at any time:
If you no longer have access to the app but want to request deletion of your account and personal data, email us at admin@jawab.com from the address associated with your account, and we will process your request.
Some information may be retained after deletion where required to comply with legal, tax, security, or accounting obligations, or to resolve disputes see Data retention.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out: